Change Templates Import
Detailed information about the data that can be specified in the columns of a Change Templates import file can be found in Change Templates API - Fields.
ID,Source,Source ID,Disabled,Subject,Instructions,Note,Service,Category,Type,Justification,UI Extension,Task Templates,Workflow,Recurrence - Disabled,Recurrence - Time Zone,Recurrence - Time Of Day,Recurrence - Start Date,Recurrence - End Date,Recurrence - Frequency,Recurrence - Interval,Recurrence - Day,Recurrence - Day Of Month,Recurrence - Day Of Week,Recurrence - Day Of Week Index,Recurrence - Day of Week Day,Recurrence - Month Of Year,Recurrence - iCal,Recurrence - Change Manager,Created At,Updated At ,,,0,Emergency change,Use the Note field to provide a summary of the emergency change that was implemented.,,,emergency,,correction,,"22 15 23 24","15 => 23 15 => 24","","","","","","","","","","","","","","",,2017-01-23T08:46:45-05:00,2017-11-17T10:30:31-06:00 ,,,0,Weekly offsite storage of backup tapes,,These tasks need to be executed every Monday morning.,Unix Server,standard,infrastructure_change,maintenance,,"44 45",44 => 45,0,Central Time (US & Canada),09:00,2013-01-01,,weekly,1,1,"",0,,,"","DTSTART;TZID=CST:20130101T000000 RRULE:FREQ=WEEKLY;BYDAY=MO",firstname.lastname@example.org,2017-10-19T07:52:23-05:00,2017-10-19T07:52:23-05:00
Adding Task Templates to a Change Template
Task templates can be related to a change template by specifying the ID of each task template in the
Task Templates column. Separate the IDs of the task templates with a line break.
Linking Task Templates to Form a Workflow
When multiple task templates are related to a change template, these task templates can be linked together into a workflow. This is done using the
Workflow column. In this column, the predecessor => successor links can be defined.
The following example shows how a workflow can be defined from four task templates. The IDs of these four task templates are 1 through 4. In this example, the workflow starts with task template #1. This first task template has two successors. These are task templates #2 and #3. Task templates #2 and #3 are the predecessors of task template #4, which is the final step of the workflow.
1 => 2 1 => 3 2 => 4 3 => 4
Each predecessor => successor link needs to be separated by a line break.