RequestFilter

Filter to determine which Request records are returned.

Input Fields

account (AccountReferenceFilter)

Filter on Account.

addressed (Boolean)

Include only if Addressed matches supplied value.

affectedService (ServiceReferenceFilter)

Filter on Affected service.

affectedServiceInstance (ReferenceFilter)

Filter on Affected service instance.

affectedServiceProvider (OrganizationReferenceFilter)

Filter on Affected service provider.

affectedSla (ReferenceFilter)

Filter on Affected service level agreement.

agileBoard (ReferenceFilter)

Filter on Agile board.

agileBoardColumn (ReferenceFilter)

Filter on Agile board column.

businessUnit (OrganizationReferenceFilter)

Filter on Business unit.

category (RequestCategoryFilter)

Filter on Category.

change (ReferenceFilter)

Filter on Change.

ci (ReferenceFilter)

Filter on Configuration item.

completedAt (DateTimeFilter)

Completed in supplied range.

completionReason (RequestCompletionReasonFilter)

Filter on Completion reason.

createdAt (DateTimeFilter)

Created in supplied range.

createdBy (PersonReferenceFilter)

Filter on Created by.

customFilters ([RequestCustomFilter!])

One or more filters on the values of custom fields.

downtimeEndAt (DateTimeFilter)

Downtime end in supplied range.

downtimeStartAt (DateTimeFilter)

Downtime start in supplied range.

grouping (RequestGroupingFilter)

Filter on Grouping.

id (IDFilter)

Filter on node ID.

impact (RequestImpactFilter)

Filter on Impact.

knowledgeArticle (ReferenceFilter)

Filter on Knowledge article.

majorIncidentStatus (RequestMajorIncidentStatusFilter)

Filter on Major incident status.

member (PersonReferenceFilter)

Filter on Member.

nextTargetAt (DateTimeFilter)

Next target in supplied range.

nextTargetIndication (TargetIndicationFilter)

Target indication filter on Next target.

organization (OrganizationReferenceFilter)

Filter on Organization.

organizationRegion (OrganizationRegionFilter)

Filter on Organization region.

problem (ReferenceFilter)

Filter on Problem.

product (ReferenceFilter)

Filter on Product.

productBrand (ProductBrandFilter)

Filter on Product brand.

productCategory (ProductCategoryEnumFilter)

Filter on Product category.

project (ReferenceFilter)

Filter on Project.

query (String)

Free format search query

registeredBySd (Boolean)

Include only if Registered by Service Desk matches supplied value.

requestId (RecordIdFilter)

Filter on record ID as displayed in UI

requestedFor (PersonReferenceFilter)

Filter on Requester.

requestedForSite (SiteReferenceFilter)

Filter on Site.

requestedForVip (Boolean)

Include only if Requested for VIP matches supplied value.

respondedAt (DateTimeFilter)

Responded in supplied range.

respondent (PersonReferenceFilter)

Filter on Person.

response (RequestResponseFilter)

Filter on Response.

satisfaction (RequestSatisfactionFilter)

Filter on Satisfaction.

satisfactionAt (DateTimeFilter)

Responded in supplied range.

service (ServiceReferenceFilter)

Filter on Service.

serviceInstance (ReferenceFilter)

Filter on Service instance.

serviceOwner (PersonReferenceFilter)

Filter on Service owner.

serviceProblemManager (PersonReferenceFilter)

Filter on Service problem manager.

serviceProvider (OrganizationReferenceFilter)

Filter on Service provider.

slaCustomer (OrganizationReferenceFilter)

Filter on Id.

slaCustomerAccount (AccountReferenceFilter)

Filter on Customer account.

slaProviderAccount (AccountReferenceFilter)

Filter on Provider account.

slaServiceProvider (OrganizationReferenceFilter)

Filter on Id.

source (StringFilter)

Filter on Source.

sourceID (StringFilter)

Filter on Source ID.

status (RequestStatusFilter)

Filter on Status.

supplier (OrganizationReferenceFilter)

Filter on Supplier.

team (TeamReferenceFilter)

Filter on Team.

template (ReferenceFilter)

Filter on Template.

updatedAt (DateTimeFilter)

Updated in supplied range.

urgent (Boolean)

Include only if Urgent matches supplied value.