StandardServiceRequest Object

Fields

The fields in this section list which values can be retrieved when querying StandardServiceRequest records.

createdAt (ISO8601Timestamp)

The date and time at which the standard service request was created.

id (ID!)

Unique identifier of the object.

requestTemplate (RequestTemplate)

The request template related to the service offering. Only the request templates that are linked to the same service as the service offering can be selected.

resolutionTarget (Int)

Number of minutes within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.

resolutionTargetInDays (Int)

Number of business days within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.

responseTarget (Int)

Number of minutes within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.

responseTargetInDays (Int)

Number of business days within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.

serviceOffering (ServiceOffering)

Service offering the standard service request belongs to.

supportHours (Calendar)

The calendar that defines the support hours for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.

updatedAt (ISO8601Timestamp)

The date and time of the last update of the standard service request. If the standard service request has no updates it contains the createdAt value.

Implements

StandardServiceRequest implements the following interfaces. This means that fragments defined on these interfaces may be used in queries returning a StandardServiceRequest.