SlaNotificationRule Object
Fields
The fields in this section list which values can be retrieved when querying SlaNotificationRule records.
notifyCurrentAssignee (
Boolean)
Whether to notify the current assignee of the request.
notifyFirstLineTeamCoordinator (
Boolean)
Whether to notify the first line team coordinator of the service instance of the affected SLA.
notifyFirstLineTeamManager (
Boolean)
Whether to notify the first line team manager of the service instance of the affected SLA.
notifyServiceOwner (
Boolean)
Whether to notify the service owner of the service of the affected SLA.
notifySupportTeamCoordinator (
Boolean)
Whether to notify the support team coordinator of the service instance of the affected SLA.
notifySupportTeamManager (
Boolean)
Whether to notify the support team manager of the service instance of the affected SLA.
thresholdPercentage (
Int)
The percentage of the resolution target duration when a notification should be generated.