Problem Object

Root Connection

All Problem objects of an account are accessible by a query on the root connection problems. Such a query will return a ProblemConnection!, which contains the Problem objects in its nodes field.

problems (ProblemConnection!)

Root connection for retrieving Problem records.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

filter ProblemFilter

Filter to determine which Problem records are returned.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

order [ProblemOrder!]

Order of the Problem records returned.

view ProblemView

View name.

The default value is current_account.

Fields

The fields in this section list which values can be retrieved when querying Problem records.

account (Account)

The account this record belongs to.

analysisTargetAt (ISO8601Timestamp)

Used to specify when the current assignee needs to have completed the root cause analysis of the problem.

category (ProblemCategory)

The category of the problem.

change (Change)

The change that will implement the proposed permanent solution for the problem.

createdAt (ISO8601Timestamp)

The date and time at which the record was created.

customFields ([CustomField!])

Values of custom fields.

id (ID!)

Unique identifier of the object.

impact (ProblemImpact)

Used to select the extent to which the service is impacted when an incident occurs that is caused by the problem.

knowledgeArticle (KnowledgeArticle)

The knowledge article which instructions should be followed to resolve incidents caused by this problem until a structural solution has been implemented.

knownError (Boolean)

Whether the underlying cause of the problem has been found and a temporary workaround has been proposed.

lifeCycleState (LifeCycleState)

Current state of the record.

manager (Person)

Person who is responsible for coordinating the problem through root cause analysis, the proposal of a structural solution and ultimately its closure.

member (Person)

The person to whom the problem is to be assigned.

problemId (String)

The record ID as displayed in the UI

project (Project)

Used to link the problem to a project.

service (Service)

The service in which instance(s) the problem resides.

solvedAt (ISO8601Timestamp)

Automatically set to the date and time at which the problem is saved with the status "Solved".

source (String)

An identifier for the client application submitting the resource or the name of an external system

sourceID (String)

The unique identifier of the resource in an external system

status (ProblemStatus)

The current status of the problem.

subject (String)

A short description of the symptoms that the problem causes.

supplier (Organization)

The supplier organization that has been asked for a solution to the problem.

supplierRequestID (String)

The identifier under which the request to help with the solution of the problem has been registered at the supplier organization. If the supplier provided a link to the request, enter the entire URL in this field.

team (Team)

The team to which the problem is to be assigned. After a service has been selected in the Service field, the support team of the service is automatically selected in this field.

uiExtension (UiExtension)

UI extension that is linked to the record.

updatedAt (ISO8601Timestamp)

The date and time of the last update of the record. If the record has no updates it contains the createdAt value.

urgent (Boolean)

Whether the problem has been marked as urgent.

waitingUntil (ISO8601Timestamp)

The date and time at which the status of the problem is to be updated from waiting_for to assigned. This field is available only when the Status field is set to waiting_for.

workaround (String)

Used to describe the temporary workaround that should be applied to resolve incidents caused by this problem until a structural solution has been implemented.

Connections

The connection fields in this section allow (paged) access to objects related to a specific Problem record. The actual objects will be in the nodes field of the connection.

configurationItems (ConfigurationItemConnection)

Configuration items of this problem.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

customFieldsAttachments (AttachmentConnection)

Inline images linked to one of the custom fields.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

notes (NoteConnection)

Notes of the record.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

requests (RequestConnection)

Requests of this problem.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

serviceInstances (ServiceInstanceConnection)

Service instances of this problem.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

timeEntries (TimeEntryConnection)

Time entries for this record.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

workaroundAttachments (AttachmentConnection)

Inline images linked to the Workaround field.

Argument Type Description
after String

Returns the elements in the list that come after the specified cursor.

before String

Returns the elements in the list that come before the specified cursor.

first Int

Returns the first n elements from the list.

last Int

Returns the last n elements from the list.

Implements

Problem implements the following interfaces. This means that fragments defined on these interfaces may be used in queries returning a Problem.