First Line Support Agreements Import
Detailed information about the data that can be specified in the columns of a First Line Support Agreements import file can be found in First Line Support Agreements API - Fields.
ID,Source,Source ID,Status,Name,Customer,Customer Representative,Provider,Service Desk Team,Start Date,Notice Date,Expiry Date,Support Hours,Time Zone,Pickup Target,Pickups Within Target,First Call Resolutions,Service Desk Only Resolutions,Service Desk Resolutions,Rejected Solutions,Target Details,Charges,Remarks ,,,active,UpdatedFirst line support agreement for VirtualSupport,VS External,firstname.lastname@example.org,"VirtualSupport, Ltd.",Service Desk,2009-01-01,,,24x7 (Monday through Sunday),Mumbai,0:30,80,30,20,40,60,,UpdatedSupport is provided to internal customers. No charges apply., ,,,active,First line support agreement for Widget North America,"Widget North America, Inc. @wna",email@example.com @wna,"VirtualSupport, Ltd.",Service Desk,2009-01-01,2013-12-31,,24x7 (Monday through Sunday),Mumbai,1:30,40,60,30,40,40,,"Customer is charged $10 per request registered by VirtualSupport. In addition, customer is charged $10 per request completed by VirtualSupport.",