Detailed information about the data that can be specified in the columns of a Requests import file can be found in Requests API - Fields.
ID,Source,Source ID,Permalink,Requested By,Requested For,Organization,Template,Knowledge Article,Grouped Into,Subject,Category,Impact,Service Instance,Configuration Item,Team,Member,Supplier,Supplier Request ID,Status,Problem,Change,Project,Completion Reason,Created By,Created At,Updated At,Resolution Target,Completed At,Downtime Start,Downtime End,Notes,Reviewed,Urgent,Satisfaction,Addressed,Custom Fields,Waiting Until,Desired Completion ,,,,email@example.com,firstname.lastname@example.org,"Widget North America, Information Technology @widget",,,,"The ""Y"" key on keyboard no longer works",incident,medium,Personal Computing for IT Chicago,CMP00021,"End-User Support, Chicago",email@example.com,"Best IT, Inc.",1234,waiting_for,,,,,firstname.lastname@example.org,2012-10-14T09:37:33-05:00,2012-10-14T09:38:01-05:00,2012-10-15T13:00:33Z,,,,"email@example.com 2012-10-14T09:38:01-05:00 Asked our PC supplier for assistance.",0,1,,0,,, ,,,,firstname.lastname@example.org,email@example.com,"Widget Data Center, External IT @widget",,,,Add cost center for IT training,rfc,,Finance (SAP) Production,,"SAP Development, North America",,,,assigned,,,,,firstname.lastname@example.org,2012-10-14T09:39:31-05:00,2012-10-14T09:39:31-05:00,,,,,"",0,0,,0,,,
Updating existing Requests
When identifying an existing Request for an update using the
SourceID columns as described in the Create or update? section, the Request will be searched for in the account of the API user.