Standard Service Requests API

Fields

charge_type: Optional enum — Defines how the standard service request must be charged: as a Fixed Price or in Time and Materials.
created_at: Readonly datetime — The date and time at which the Standard service request was created.
id: Readonly integer — The unique ID of the Standard service request.
rate: Optional decimal — Defines the fixed price rate for the standard service request.
rate_currency: Optional reference — Defines the currency for the fixed price rate of the standard service request.
request_template: Required reference to Request template — The request template related to the service offering. Only the request templates that are linked to the same service as the service offering can be selected.
resolution_target: Optional integer — Number of minutes within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
resolution_target_best_effort: Optional boolean — Resolution target is Best Effort when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
resolution_target_in_days: Optional integer — Number of business days within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
response_target: Optional integer — Number of minutes within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.
response_target_best_effort: Optional boolean — Response target is Best Effort when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
response_target_in_days: Optional integer — Number of business days within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.
support_hours: Optional reference to Calendar — A calendar that defines the support hours for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.
updated_at: Readonly datetime — The date and time of the last update of the Standard service request. If the Standard service request has no updates it contains the created_at value.